Privacy Policy
1. Who We Are
Westwell Productions provides professional filmmaking, video production, creative direction and promotional content services to businesses and organisations in the United Kingdom.
We are committed to protecting your privacy and handling your personal information responsibly in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Business name: Westwell Productions
Legal entity: Max Westwell Limited
Contact email: info@westwellproductions.co.uk
2. Information We Collect
When you visit our website, contact us or submit an enquiry through Facebook, Instagram or another platform, we may collect the following information:
Your name
Email address
Telephone number
Business or organisation name
Business website
Details about your project or enquiry
Information about your interactions with our website and advertisements, subject to applicable consent requirements
We only collect information relevant to providing our services, responding to enquiries and improving our business.
3. How We Use Your Information
We use personal information for the following purposes:
Responding to enquiries about our filmmaking and production services.
Discussing potential projects and providing quotations.
Communicating with prospective and existing clients.
Managing client relationships and delivering contracted services.
Understanding how visitors interact with our website.
Measuring the effectiveness of our advertising campaigns.
Improving our website, services and customer experience.
We do not sell your personal information.
We will not send you unrelated marketing communications unless we have an appropriate legal basis to do so.
4. Legal Basis for Processing
Under UK data protection law, we process personal information where an appropriate legal basis applies.
Depending on the circumstances, this may include:
Legitimate interests: To respond to relevant business enquiries, communicate with prospective clients and manage our business relationships, where those interests are not overridden by individuals' rights.
Contractual necessity: To take steps requested before entering into a contract or to fulfil an existing contract.
Consent: Where required, including for certain marketing communications and non-essential website tracking.
Legal obligations: Where processing is necessary to comply with applicable legal requirements.
5. Facebook, Instagram and Meta Advertising
Westwell Productions uses Meta advertising services to promote its filmmaking and video production services.
When you submit an enquiry through a Facebook or Instagram lead form, we may receive the personal information you provide, including your name, contact information, business details and project requirements.
We use this information to contact you about your enquiry and discuss our services.
Meta may also process information in accordance with its own privacy policy, available at:
https://www.facebook.com/privacy/policy/
6. Cookies and Meta Pixel Tracking
Our website uses, or may use, cookies and similar technologies to support website functionality and measure advertising performance.
We use the Meta Pixel to understand how visitors interact with our website and to evaluate the effectiveness of our Facebook and Instagram advertising campaigns.
The Meta Pixel may collect information such as:
Pages visited on our website.
Interactions with website content.
Advertising referral information.
Browser and device information.
Relevant website conversion events.
This information may be shared with Meta for advertising measurement and, where enabled, audience targeting.
Where required by UK law, we obtain visitors' consent before placing or accessing non-essential cookies or activating advertising tracking technologies.
Visitors can accept or reject non-essential tracking through our cookie consent controls.
We do not activate non-essential advertising tracking before the required consent has been obtained.
7. Third-Party Services
We may use trusted third-party services to operate our website, manage enquiries, arrange appointments and deliver our services.
These may include:
Meta: Facebook and Instagram advertising and lead generation.
Calendly: Appointment scheduling and consultation bookings.
Squarespace: Website hosting and management.
Other service providers: Email, website analytics and business administration services where applicable.
These providers may process information on our behalf or as independent controllers, depending on the service.
We take reasonable steps to ensure appropriate safeguards are in place when sharing personal information.
8. International Data Transfers
Some of our third-party service providers may process or store personal information outside the United Kingdom.
Where UK data protection law requires safeguards for international transfers, we rely on appropriate mechanisms, such as UK adequacy regulations or approved contractual safeguards.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Enquiry information is retained for an appropriate period to allow us to respond, follow up and manage potential client relationships.
Information relating to completed projects may be retained for longer where required for accounting, contractual or legal purposes.
We periodically review the information we hold and delete or anonymise information that is no longer required.
10. Your Data Protection Rights
Under UK data protection law, you may have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information.
Restrict or object to certain processing.
Withdraw consent where processing is based on consent.
Request the transfer of your information where applicable.
To exercise any of these rights, please contact us using the email address above.
You also have the right to complain to the Information Commissioner's Office (ICO):
11. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Access to personal information is limited to individuals and service providers who require it for legitimate business purposes.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, advertising activities or legal obligations.
Any updates will be published on this page, together with the date of the latest revision.
Last updated: 14 October 2026